For any general queries and questions on your Order please see our Frequently Asked Questions page by clicking here, which has all the most common questions we get asked to help you.
If you have an order query, please contact Customer Services via email in the first instance with as much information as possible to Sales@therugseller.co.uk and we'll respond promptly with an update as soon as we have followed up with our Suppliers and Couriers with updates from them.
Customer Service E-mail - Sales@therugseller.co.uk
Our Customer Services team is working hard to respond to all emails received at this time and this method of communication allows us to follow up more efficiently to your query. We will of course contact you directly if there are any major delays on your order or we need further information from you.
We will process all refunds in a timely and prompt manner and respond to all messages received. For Returns/Refund please our full T&C's here.
We have permanently closed our Manchester Showroom until further notice. Please do not come to our Manchester Showroom and instead please contact us at Sales@therugseller.co.uk in the first instance with any questions you may have on your order or if you would like to place an order on our website.
Q. Is your Manchester showroom still open?
A. Our Manchester showroom is permanently closed until further notice. Please do not visit our Showroom.
Q. I have an order open processing - what will happen to it?
A. If you have an order open processing we will update it once it is on route to you, we'll still deliver it but please allow extra time for our suppliers and couriers to get your order to you. Please check 'My Account' or contact our Customer Services by email at Sales@TheRugSeller.co.uk for the latest information on your delivery.
We appreciate your patience at this time and we will update you via email or telephone as soon as we have updates on your order. You will of course get all your tracking information once your order is dispatched from us on route to you - please allow up to 24 hours for your Tracking to Update once you receive the 1st Tracking email confirmation (Our couriers systems need time to update the journey of your order).
Q. Do you have a no-contact delivery process in place?
A. Yes. All of our carriers are now providing no-contact delivery only.
For houses, this means we'll place items in your driveway, rear garden or garage as requested, while maintaining social distancing restrictions. If these locations aren't available, we'll place items outside your house where requested when we arrive.
For flats and apartments, we'll place items in the ground floor communal hallway or doorway. The reason for this is that climbing stairwells whilst carrying furniture would restrict the ability to maintain social distancing. For all deliveries, our drivers will photograph your items in situ and record this in our Place of Delivery form.
If you don't see your question answered above please see our Frequently Asked Questions Please Click here.
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