Free UK Delivery
5 Star Reviews
Lowest Price Guarantee
No Quibble Returns

CUSTOMER SERVICE ENQUIRIES

For any general queries on your Order please see our FAQ page here in the first instance for the most common questions we get asked to help you.

Our Customer Services Team are all working remotely at this time and therefore we please ask that you email your Query and questions with detailed information to Sales@therugseller.co.uk or alternatively you can use our LiveChat found on our website from 9-5pm Mon-Fri.

Our Customer Services team is working hard to respond to all emails received at this time and this method of communication allows us to follow up more efficiently to your query. We will of course contact you directly if there are any major delays on your order or we need further information from you.

Due to the current evolving Covid-19 restrictions affecting our Couriers and Team, we will endeavour to process all refunds in a timely and prompt manner and respond to all messages received. For Returns/Refund please our full T&C's here.

Customer Service E-mail - sales@therugseller.co.uk
Marketing/Press E-mail - marketing@therugseller.co.uk


Phone us

0161 876 4566 or 0845 634 3477

Mon-Fri - 9am-5pm