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5 Star Reviews
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No Quibble Returns



Website and Order Processing:
Good
Good service, with no current problems.

Delivery:
Good
Deliveries are currently good, however, we please ask that you allow a little extra time to receive your order in this Peak time. You will be emailed with your Order Tracking information once your order is on route to you. If we are advised of a significant delay on your order we will contact you to inform you, however, please rest assured the majority of Orders are being delivered on time. We have temporarily suspended deliveries to Northern Ireland, Europe, USA and the Rest of the World due to ongoing Brexit related changes and potential delays expected at the shipping ports, which could affect delivery lead times and fulfilling orders. We don't expect to suspend these shipping/delivery locations for too long so please check back with us on our website for an update on when we will be delivering to these international locations again.

Dispatch:
Good
Please allow extra time to receive your order from our Couriers at this time. You will get email updates as soon as your order is on route to you and/or if anything changes we will be in touch.

Sales and Customer Services:
Good
Due to the high volume of enquiries, we please ask that you allow a little extra time in receiving updates and responses on Order updates. Sales and Customer Services team are available by web-chat and email Sales@TheRugSeller.co.uk from Mon-Fri 9am - 5pm.

Stock Supply:
Good
Good stock, however due to unprecedented demand we advise to shop early to avoid disappointment.

The ecommerce team is working remotely whilst we have a dedicated team on rotation in the warehouse to try and keep any impact on service deliveries to a minimum.

Customer Service Email: sales@therugseller.co.uk

SHOWROOM - WE HAVE PERMANENTLY CLOSED OUR MANCHESTER SHOWROOM

The health, safety and wellbeing of our customers and team members is our utmost priority and with a heavy heart, we have made the decision to permanently close our Manchester Trafford Showroom until further notice.

Address:
The Rug Seller
7 Trafford Moss Road,
Astra Business Park,Off Guinness Road,
Trafford Park, Manchester, M17 1SQ