Delivery & Returns
Each product has an estimated lead time that is displayed on the website. On standard products, estimated lead times range from 1-2 days to 10-14 days. Custom products can have significantly longer lead times.
On the rare occasion the item you have purchased is out of stock, we would require a 28 day window for delivery in which we would inform you immediately via email or phone call. Unfortunately, we do not allow any extra compensation for late delivery of goods.
UK Delivery Services & Pricing
Next Working Day
Next Working Day - AM Delivery
Saturday - AM Delivery
|Highlands, Islands & Northern Ireland *
* Our Highlands, Islands & Northern Ireland delivery services includes the following postcodes:
The following table explains the delivery services available for UK customers. Please note that the delivery timeframes (Next Day, Saturday etc.) only apply after the product's lead time has elapsed - for example, if you order a product with a 3-5 day leadtime on a Thursday and request Saturday delivery then this will occur on the following Saturday.
All international deliveries are shipped on an express parcel service. For specific pricing please see the checkout. Delivery times vary.
International deliveries are dispatched on a delivery duty unpaid basis (DDU). This means the recipient is liable for any local taxes, import duties and clearance fees which may be charged on purchase
At The Rug Seller, we understand not all online purchases are as you imagined and sometimes you may not want to keep your order for several different reasons.
All purchases may be returned within 28 days of receiving providing they are in the condition as purchased and securely re-packaged.
Please complete the returns form enclosed with your order, securely package your item(s) and return to the address detailed below.
You as the customer are responsible for returns postage charges. We would recommend using a tracked and insured service for your return.
Refunds: Refunds are issued upon receiving the returned goods. Please allow 3-5 working days for the money to go back into your account. We do not refund customised goods, please be aware when ordering all details are correct before purchasing.
Exchanges: If you would like to exchange your item for a different size/colour etc the returns process will still be the same. We would then ask you to contact our sales team to arrange a new delivery time with the exchanged item.
Product Photography: Please note that every effort is made to ensure colour accurate product photography and The Rug Seller Ltd cannot be held responsible for photography being miss misrepresented on customer's devices (due to screen settings etc). In such a situation, the customer will still be liable to pay returns postage charges. If you have a specific case that you would like to discuss then please email us.
If your order is found to be faulty on please contact us in advance of returning the item.
The Rug Seller Ltd.
7 Trafford Moss Road
Astra Business Park
© 2020 The Rug Seller.