Accidents and spillages can often happen and to reduce the risk of damage you should always act immediately by absorbing any liquids before they penetrate deep into the yarns where cleaning is more difficult. We recommend using a damp, white, cotton cloth which should be placed on top of the area and left to absorb the spillage. The area should not be rubbed as this will damage the surface of the rug. Any non-liquid spillages should be scraped using a spoon.
Stubborn stains can be removed by specialist cleaning companies who will have the experience and knowledge to deal with the problem, always make sure the rug is completely dried before placing back on your floor. Further information and help with stain solutions can be found at http://www.james.eu/en
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