Making Your Order



Using Sagepay: If you select to pay using our secure and trusted partner, you will be transferred to a secure server to enter your credit/debit card details or select to pay with Paypal.

Amazon Pay: Use your Amazon account to pay for your order. Billing/Delivery addresses and payment methods from your Amazon account can be used for a fast and convenient checkout.

Cheque or Postal Order: Please make your cheque payable to The Rug Seller Ltd, and post to:- The Rug Seller Ltd, 7 Trafford Moss Road, Astra Business Park, Off Guinness Road, Trafford Park, Manchester, M17 1SQ

Telephone Order: If you would prefer to speak to one of our sales advisors, payment can be taken over the phone on 0161 876 4566



We do have samples of many of our rugs but unfortunately do not offer a free samples service. Where samples are available we can send them out to you for a small deposit (usually £20). Upon their safe return to us we'll refund the deposit in full.

To order samples please give us a call on 0161 876 4566.



This is a complicated one. If you opt-in to marketing from The Rug Seller you will receive marketing from this trading name only. Your personal data will not be shared with third parties for marketing purposes. We may share your personal data with third parties in cases where it is necessary to fulfil our contract with you (e.g. in the event of an order we will share your personal data with our nominated carrier partner in order to dispatch your order). For more information please view our Privacy Policy.



Yes. The Rug Seller uses a third party to process payment data. This third party uses the latest security and encryption to protect your payment data during the transaction. The Rug Seller Ltd and its employees have no access to sensitive payment information (such as card numbers) and non of these details are stored within our systems.



Delivery & Returns



Each product on our website has a lead time displayed on the product page. On normal products, lead times range from 1-2 days to 10-14 days. Custom sized products can have significantly longer lead times but these are advised before checkout. For more information about lead times please see our delivery & returns page.



Don't worry, this is normal. Orders will show as processing within our system until the point it is dispatched (for UK-Mainland customers this is 1 working day prior to delivery).



We offer free delivery to addresses in the UK-Mainland (excluding Highlands, Islands and Northern Ireland). For more information about our delivery options please see our Delivery & Returns page.



Yes - you are welcome to return your order to us for a refund or exchange within 28 days. In the case of non-faulty returns, the returns postage is to be arranged and paid for by you as the customer. For more information please see our Delivery & Returns page.