For all of our service, the data controller is LUXURY HOME DESIGN GROUP LTD - this is the company that is responsible for protecting your data.
Data we collect from you
When visiting our site we collect certain information from you in order to personalise customer experience and for analytical reasons. Such information includes:
- Site searches
- Shopping preferences information
- Internet protocol (IP) address
- Full Uniform Resource Locators ("URL") clickstream to, through and from our site (including date and time)
- Browser type and version
- Time zone setting
- Browser plug-in types and versions
- Operating system
Data that you provide us with
When you make an order with us, we will ask you to provide us with certain information that is necessary to process your order. This information is includes:
- Email Address
- Billing Address
- Shipping Address
- Telephone number
- Delivery/Order Notes
- Passwords (in order for you to log into your The Rug Seller account)
How we collect information
have documented the main ways in which we collect this data below:
|Website Platform||While you are on our site, the platform will record certain information about the way you browse our pages. Should you wish to make an order or in other way engage with our website, the platform will collect any data you enter into the site.|
|Payment Gateway||We use a secure payment gateway in order to collect payment details. Card details/payment account information is collected by an approved third party in order to further protect your security.|
|Customer Relationship Management (CRM)||When you engage with our customer service agents via our website, data will be collected and stored in our CRM system.|
|Cookies||A Cookie is a small text file that is downloaded onto terminal equipment (eg a computer or smartphone) when the user accesses a website. It allows the website to recognise that user's device and store some information about the user's preferences or past actions.
How we use your information
|Activity||Why we contact you|
|Processing orders||We process your personal information in order to fulfil our contract with you. Examples of such use will be order confirmation emails and telephone calls to update you on the status of your order|
|Updating you on new products, service and promotions (marketing emails)||We will only contact you in this way with your consent. You can opt out of marketing communication at any point, either by clicking the link on any email or by contacting us.|
|Other important contact points||In rare circumstances we may be required by law to contact you. An example of such a situation may be to provide an update of your personal data security, or to investigate fraud.|
Sharing your information
In order to provide all the services on therugseller.co.uk we share your information with a small number third parties. All data processors that we work with are carefully selected and there is a contract in place with each external provider in order to protect your information.
|Xsellco (Helpdesk)||Terms And Conditions|
Under the various rules and regulations that protect your personal data and privacy you are afforded various rights including, but not limited to, accessing or requesting deletion of your personal data. We will take all necessary steps to enable you to act on your rights. If you have any specific requests please contact us.
The Rug Seller will only hold your personal data for a period deemed necessary by ourselves. Data outside this period will be de-personalised in order to further protect your privacy.
Transfer of Data Outside the European Union
Due to our involvement with multiple third parties who operate on a global basis, it is possible that some of your personal information may be transferred outside of the European Union. If this is the case, the contracts in place with these third parties will protect your personal data.
|__utma||A Google Analytics cookie which helps us understand how visitors are using our website, so we can make it more useful.Lifespan: Persistent||Tracks the number of times a visitor has been to our website, when their first visit was, and when their last visit occurred.|
|__utmb||A Google Analytics cookie which helps us understand how visitors are using our website, so we can make it more useful.Lifespan: 30 minutes||Tracks approximately how long a visitor stays on our website.|
|__utmc||A Google Analytics cookie which helps us understand how visitors are using our website, so we can make it more useful. Lifespan: At end of session||Tracks approximately how long a visitor stays on our website.|
|__utmz||A Google Analytics cookie which helps us understand how visitors are using our website, so we can make it more useful.Lifespan: 6 months||Tracks where a visitor came from, for example which search engine, search keyword or link they used.|
|ASPSESSIONIDQSCRARRC||This website uses this cookie to identify you as a unique user of the website in case of a login.Lifespan: At the end of session|
|Charon Cart||This website uses this cookie to store the contents of your shopping basket.Lifespan: At the end of session|
|_atuvc||Provided by AddThis.Lifespan: Persistent||These cookies, provided by Clearspring Technologies, Inc., are used in conjunction with the AddThis Button to enable you to share our content through email, social networking sites, blogs and more.|
Except for essential cookies, all cookies will expire after one year.
Seeing our Ads on other websites
We use Remarketing with Google Analytics to advertise online.
You can opt out of Google Analytics for Display Advertisers and opt out of customized Google Display Network ads by visiting the Ads Preferences Manager or at Google Analytics Opt-out Browser Add-on.
Third-party vendors, including Google, show our ads on sites across the Internet.
The Rug Seller and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on customers past visits to your website.
© 2023 The Rug Seller.